Terms & Conditions


By accessing the Specialised Plumbing & Drainage Pty Ltd website you agree to be bound by the terms which follow. If you do not wish to be bound these terms, you must not access this site.

Specialised Plumbing & Drainage Pty Ltd accepts no liability or responsibility to any person as a consequence of any reliance upon the information contained in this Website.

Specialised Plumbing & Drainage Pty Ltd is bound by the Privacy Act and respects your right to privacy. If person supplies personal information to Specialised Plumbing & Drainage Pty Ltd this information will only be used for the purpose of that inquiry or as otherwise allowed under the Privacy Act.

If you would like further details on the Specialised Plumbing & Drainage Pty Ltd’s privacy policy, or to access your personal information, or to update or correct it, you may contact the Specialised Plumbing & Drainage Pty Ltd by telephoning (03) 9740 5719, or by writing to Factory 3/4 Frederick Street, Sunbury Victoria 3429.

Please note our website has links to other sites and that the Specialised Plumbing & Drainage Pty Ltd merely provides avenues to those sites and therefore accepts no responsibility for the privacy practices or content of those sites.

Specialised Plumbing & Drainage Pty Ltd

The Customer agrees that prior to placing an order with the Contractor, the Customer has read and agreed to the terms and conditions as set out hereunder.

For the purposes of this agreement, “the Contractor” is Specialised Plumbing & Drainage Pty Ltd its successors and assigns and any person acting on behalf of and with the authority of the Contractor; “the Customer” is the person or business entity named on the quote provided by the Contractor, and any person acting on behalf of the Customer; “Goods” means plumbing products and associated components as more particularly described on the Contractor’s quotes, tax invoices and other paperwork supplied to the Customer; “Site” means the place where the Contractor’s work will be carried out; and “Australian Consumer Law” means the Australian Consumer Law set out in schedule 2 of the Competition & Consumer Act 2010 (Cth) as amended from time to time.


2.1 The Contractor shall give the Customer a quote specifying the work required to be done in order to fulfill the Customer’s instructions and an estimate of the Contractor’s charge for the performance of such work.

2.2 Acceptance by the Customer

2.2.1 Where the Contractor has given the Customer a quote, the Contractor need not commence work until the quote has been accepted by the Customer.

2.2.2 The Customer shall accept the quote by signing and returning a true copy of the quote and/or work authorisation form accompanied with a purchase order number (if applicable). A signed facsimile or scanned copy of the quote will be binding for the purposes of these terms and conditions.

2.2.3 Quotes are valid for sixty days only, unless an extension has been authorised by the Contractor.

2.2.4 In acceptance of the quote, the Customer warrants that it has not relied on any representation by the Contractor other than as supplied in writing in the quote.

2.2.5 The version of these terms and conditions appearing on the Contractor’s website as at the date of signing by the Customer of the quote or the date of the issuing of any variation by the Contractor shall bind the Customer and the Client.


3.1 All variations must be in writing and signed by a duly authorised representative of the Contractor. Variations to an accepted quote or contract will incur additional costs to the Customer.

3.2 Variations within a period subject to a progress payment shall be payable at the same time as that progress payment is due and payable.

3.3 All quotations are based on excavation of clean soils. Rock excavation, dewatering or supportive work such as pier & beams for filled or made up ground will be charged out as a variation to the original price unless specifically included in written quotes &/or estimates.


4.2 The customer must provide the Contractor with at least 5 working days’ notice in writing of any cancellation of works. Failure to do so will result in any deposit being forfeited or, if no deposit has been paid, the customer must pay to the Contractor 20% of the original quoted / invoice amount, payable by the customer within 7 days of receipt of an invoice for that amount.


5.1 The Contractor shall not be held liable for any such delays for work not being completed due to weather conditions, shortage of labour hire, machinery or materials outside the direct control of the Contractor.

5.2 Should Work at the Site be held up for reasons beyond the Contractor’s control, then the Customer shall indemnify the Contractor from any increased costs, losses or expenses due to such prolongation.


6.1 When the Contractor is engaged to undertake underground plumbing work, the Customer shall obtain plans of underground pipes and cables on the Site at least two clear working days before the Contractor’s proposed work on the Site. These plans can be requested from the DBYD (Dial Before You Dig) website at www.1100.com.au or phone 1100.

6.2 Should the Customer fail to provide the Contractor with the appropriate plans for the Site as specified in clause 6.1, the Customer will indemnify the Contractor from any claim for costs, expenses or losses from a third party for any damage to third party property, including the asset owner.


7.1 Delivery of the Goods shall be made to the Customer’s nominated address. The Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Delivery of Goods to a third party nominated by the Customer is deemed to be delivery to the Customer for the purpose of this agreement. The failure of the Contractor to deliver shall not entitle either party to treat this contract as repudiated. The Contractor shall not
be liable for any loss or damage whatever due to the failure by the Contractor to deliver the Goods (or any part of them) promptly or at all.

7.2 The Customer shall indemnify the Contractor from any costs incurred should Site access not be available and subsequently the Contractor is unable to make delivery.


8.1 The Customer shall ensure that the Contractor has clear and uninterrupted access to the Site until the Work has been completed and the Contractor paid in full.

8.2 The Customer shall indemnify the Contractor from additional costs or penalties if the completion of the Work is delayed due to interrupted Site access.


9.1 The risk in the Goods shall pass to the Customer upon delivery/installation of the Goods to the Customer or to a third party nominated by the Customer.


10.1 The Customer must pay the Contractor the total amount set out in the invoice within the time specified in the Contractor’s quote and/or work authorisation form.

10.2 Deposit

10.2.1 If a deposit is so requested by the Contractor the Customer acknowledges the Contractor is under no obligation to undertake any Work until the deposit is received by the Contractor in full and when all details pertaining to contract are finalised.

10.2.2 In the event of default as to payment owing to the Contractor on the part of the Customer, the Contractor shall be entitled to forfeit the deposit and claim any profit or margin contemplated by or allowed for in the contract in addition to any remedy available to the Contractor at law or in equity.

10.3 In the event that agreed progress payments are not honoured by the Customer, the Contractor may halt any further work until such time as the outstanding payment is made.

10.4 The provisions of the Building and Construction Industry Payments Act 2002 (Vic) apply to this contract.

10.5 The Contractor may charge interest at the rate of two percent (2%) above the commercial lending rate of the Contractor‟s bank or financial institution calculated on a daily basis on amounts not paid within the time specified in the agreed quote and/or work authorisation form.

10.6 The Customer indemnifies the Contractor for all costs, expenses or losses incurred by the Contractor as a result of the Customer’s failure to pay to the Contractor all sums outstanding as owed by the Customer to the Contractor including without limiting the generality of the forgoing any debt collection and legal costs incurred in enforcing payment.

10.7 The Customer shall:
a) ensure the Customer or its representative remains on the job site during the performance of the Contractor’s work ;
b) sign off that the work has been completed by the Contractor in accordance with the quote or work authorisation form; and
c) indemnify the Contractor from any claims or charges relating to damage and/or loss of property from the Site if the Customer has not complied with the conditions specified in 10.8 (a).

10.8 Blocked Drain

10.8.1 The presence of plant/tree root growth and/or blockages generally indicates damaged pipes. No warranty is provided in relation to future blockages reoccurring in such instances.

10.8.3 Should Close Circuit Television (CCTV) equipment be used the Customer acknowledges an additional charge may be imposed.

10.8.4 Should any of the Contractor’s equipment become lodged in the customer’s faulty drain it will be removed at the Customer’s expense or monetary compensation to the total replacement value will become payable to the Contractor within seven (7) days.


11.1 Notwithstanding the delivery or installation of the Goods, title in any particular Goods shall remain with the Contractor until the Customer has paid and discharged any and all monies owing pursuant to any invoice issued by the Contractor for the Goods, including all applicable GST and other taxes, levies and duties. Where the Goods have been onsold by the Customer, the Customer will be taken to hold the proceeds of sale of such Goods upon trust for the Contractor and to account to the Contractor for these proceeds.

11.2 Any payment made by or on behalf of the Customer which is later avoided by the application of any Statutory Provisions shall be deemed not to discharge the Contractor’s title in the Goods nor the Customer’s indebtedness to the Contractor and, in such an event, the parties are to be restored to the rights which each respectively would have had if the payment had not been made.

11.3 If any of the Goods are damaged or destroyed following delivery but prior to ownership passing to the Customer, the Contractor is entitled to receive all insurance proceeds payable for the Goods. The production of these Terms and Conditions by the Contractor is sufficient evidence of the Contractor’s rights to receive the insurance proceeds.

11.4 The Customer acknowledges that it is in possession of the Goods solely as bailee until payment of all invoices for the Goods is made pursuant to clause 11.1 and until that time:
a) the Customer must not encumber or otherwise charge the Goods; and
b) the Customer shall be fully responsible for any loss or damage to the Goods whatsoever and howsoever caused following delivery or installation of the Goods to the Customer.

11.5 The Customer hereby irrevocably grants to the Contractor the right, at its sole discretion, to remove or repossess any Goods from the Customer and sell or dispose of them, and the Contractor shall not be liable to the Customer or any person claiming through the Customer and the Contractor shall be entitled to retain the proceeds of any Goods sold and apply same towards the Customer’s indebtedness to the Contractor and shall not be liable for any loss occasioned thereby.

11.6 If the Customer commits an act of bankruptcy, enters into any form of external administration, receivership or liquidation, makes any composition or arrangement with its creditors, receives a creditor’s statutory demand that is not satisfied within 7 days or ceases to carry on business or breaches any fundamental clause of this agreement, then the Contractor may, without prejudice to any other remedies it may have, repossess any Goods delivered to the Customer on any account which has not been paid in accordance with the terms and conditions herein and commence proceedings to recover the balance of any monies owing the Contractor by the Customer.


12.1 In this clause, the following words have the respective meanings given to them in the PPSA: Financing Statement, Financing Change Statement, Proceeds, Register, Security Agreement, Security Interest and Verification Statement.

12.2 The Customer acknowledges and agrees:
a) that these Terms & Conditions constitute a Security Agreement that creates a Security Interest in all Goods (and Proceeds):
(i) previously supplied by the Contractor to the Customer;
(ii) to be supplied in the future by the Contractor to the Customer;
b) that the Security Interest created by these Terms & Conditions is a continuing Security Interest in all Goods (supplied now or in the future by the Contractor to the Customer) and Proceeds, which will operate (despite any intervening payment or settlement of account) until the Contractor has signed a release;
c) to waive its rights in relation to the sections listed in sub-section 115(1) of the PPSA (or as otherwise amended), which will not apply (to the extent, if any, mentioned) to the Security Agreement created by these Terms & Conditions.

12.3 The Customer undertakes to:
a) keep all Goods free of any charge, lien or Security Interest except as created under these Terms & Conditions and not otherwise deal with the Goods in a way that may prejudice any rights of the Contractor under these Terms & Conditions or the PPSA;
b) sign any further documents and provide any further information (which must be complete, accurate and up-to-date in all respects) that the Contractor may require to:
(i) register a Financing Statement or Financing Change Statement in relation to a Security Interest on the Register;
(ii) register any other document required to be registered by the PPSA; or
(iii) correct a defect in a statement referred to in clause 12.3(b) (i) or 12.3(b) (ii);
c) indemnify, and upon demand reimburse, the Contractor for all fees (including actual legal fees on a solicitor/own client basis), costs, disbursements and expenses in:
(i) registering and maintaining a Financing Statement or Financing Change Statement on the Register or releasing any Goods charged thereby; and
(ii) enforcing or attempting to enforce the Security Interest created by these Terms & Conditions.
d) not register, or allow to be registered, a Financing Statement or a Financing Change Statement in respect of the Goods or Proceeds in favour of a third party, without the prior written consent of the Contractor; and
e) immediately advise the Contractor of any material change in its business details (including, but not limited to, it‟s trading name, address, facsimile number) or business practices.


13.1 Any warranty as to the Goods shall be limited to the written warranty provided by the manufacturer to the Customer on or before installation of the Goods.

13.2 Any warranty shall become null and void in the event that the Goods are modified, altered, damaged or put to any undue stress other than in the way the Goods were designed to perform.

13.3 The Contractor shall not provide warranty on Goods supplied by the Customer to be used in the Work by the Contractor.

13.4 In respect of all claims the Contractor shall not be liable to compensate the Customer for any delay in either replacing or repairing the workmanship/Goods or in properly assessing the Customer’s claim.


14.1 The parties acknowledge that, under the Australian Consumer Law, certain conditions and warranties may be implied in these Terms and Conditions and there are rights and remedies conferred on the Customer in relation to the provision of the goods and services which cannot be excluded, restricted or modified by the Agreement (“Non-excludable Rights”).

14.2 The Contractor disclaims all conditions and warranties expressed or implied, and all rights and remedies conferred on the Customer, by statute, the common law, equity, trade, custom or usage or otherwise and all those conditions and warranties and all those rights and remedies are excluded other than any Non-excludable Rights. To the extent permitted by law, the liability of the Contractor for a breach of a Non-Excludable Right is limited, at the Contractor‟s option, to the supplying of the Goods and/or any services again or payment of the cost of having the Goods and/or services supplied again.

14.3 Notwithstanding any other provision of these Terms and Conditions, the Contractor is in no circumstances (whatever the cause) liable in contract, tort including without limitation, negligence or breach of statutory duty or otherwise to compensate the Customer for:
a) any increased costs or expenses;
b) any loss of profit, revenue, business, contracts or anticipated savings;
c) any loss or expense resulting from a claim by a third party; or
d) any special, indirect or consequential loss or damage of any nature whatsoever caused by the Contractor’s failure to complete or delay in delivering the Goods or completed the work.

14.4 The Contractor will have no liability to the Customer in relation to any loss, damage or expense caused by the Contractor’s failure to deliver the Goods or complete the work as a result of fire, flood, tempest, earthquake, riot, civil disturbance, theft, crime, strike, lockout, breakdown, war, the inability of the Contractor’s normal suppliers to supply necessary material or any other matter beyond the Contractor’s control.


15.1 The Customer hereby authorises the Contractor to collect, retain, record, use and disclose consumer and/or commercial information about the Customer, in accordance with the Privacy Act 1988 and subsequent amendments, to persons and/or legal entities who are a solicitor or any other professional consultant engaged by the Contractor, a debt collector, credit reporting agency and/or any other individual or organisation which maintains credit references and/or default listings.

15.2 The Contractor may give information about the Customer to a credit reporting agency for the purposes of obtaining consumer and commercial credit reports and/or lodging consumer and commercial defaults on the Customer‟s credit file. This information may be given before, during or after the provision of
credit to the Customer and will be in accordance with the Privacy Act 1988 and subsequent amendments.


The Customer hereby charges all property both equitable and legal, present or future of the Customer in respect of any monies that may be owing by the Customer to the Contractor under the terms and conditions or otherwise and hereby authorises the Contractor or its solicitors to execute any consent form as its attorney for the purpose of registering a caveat over any real property owned by the Customer at any time.


It is the responsibility of the Customer to ensure that all necessary permits, permissions or authorisations are obtained for the work carried out on Site.


18.1 A power or right is not waived solely because the party entitled to exercise that power or right does not do so. A single exercise of a power or right will not preclude any other or further exercise of that power or right or of any other power or right. A power or right may only be waived in writing, signed by the party to be bound by the waiver.

18.2 Any provision in these Terms and Conditions which is invalid or unenforceable in any jurisdiction must be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable. If that provision cannot be read down then it is capable of being severed to the extent of the invalidity or unenforceability without affecting the remaining provisions of these Terms and Conditions or affecting the validity or enforceability of that provision in any other jurisdiction.
18.3 These Terms and Conditions are governed by the law of Victoria, and the parties submit to the exclusive jurisdiction of the Victorian courts

Privacy Policy
At Specialised Plumbing we respect your privacy. We have produced this privacy policy, which conforms with amendments to the National Privacy Principles in the Privacy Act 1988 (Privacy Act), which became effective 21 December 2001.

Collecting your Information
Specialised Plumbing collects personal information when we provide our services or products to you. Generally, where appropriate, we will inform you why we are collecting personal information.We usually require personal information such as your contact details. If we collect sensitive information (as defined in the Privacy Act) it will typically be for the purposes of providing our services.

Cookies, Web-site and other technologies
We gather two types of information via our website: data that customers provide through optional, voluntary registration on our site and data gathered through aggregated tracking, mainly by tallying page views and movement throughout our sites.Such information enables us to tailor our content to better suit our customers’ needs and to help our partners better understand the requirements of our customers. However, be assured that we will not disclose any of your information to third parties without your consent, except as may be noted in this Privacy Policy.

Optional registration
Personal information is collected only by specifically requesting it from you. Generally this occurs when you register at a site or request information or a service. We usually use your information to operate the site and to deliver our services. At your request, we also use your information to inform you of news or other products and services available from Specialised Plumbing and its affiliates.

Usage tracking
We collect IP addresses or domain names for the purposes of system administration, to report aggregated information to our partners, and to audit the use of our site. We can and will use IP addresses or domain names to identify a customer when we feel it is necessary to enforce compliance with our Terms of Service, to protect our service, site, customers or others or when required by a law enforcement agency.

Use Of Cookies
We may employ cookie technology on our website. Cookies are tiny elements of data that a web site transfers to your hard drive for record-keeping purposes. Cookies allow us to save your preferences while you are at our site. We never save passwords or credit card information in cookies. The use of cookies is an industry standard, and as such, you will find them at most major websites.
The primary use of cookies is to specify preferences. For example, customers can specify keywords across several categories or markets so you will not have to tell us over and over again about the kinds of products you want to see.

You have a right to access all personal information we hold about you. Please contact us to ask for access to your information or if you have a complaint concerning your information privacy.
Any queries regarding this policy please contact us by email admin@specialisedplumbing.com.au